Privacy Policy for NYC Foot Dr (Dr. Sapna Pandaya - DPM)
Effective Date: 3/18/2024
At NYC Foot Dr (Dr. Sapna Pandaya - DPM) (“we,” “us,” or “our”), we are committed to safeguarding your privacy and maintaining the confidentiality of your health information. This Privacy Policy outlines how we collect, use, and share personal information in compliance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), The Children's Online Privacy Protection Act (COPPA), and regulations set forth by The Campaign Registry (TCR) regarding SMS communications.
By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
A. Personal Information We Collect:
We collect personal and health-related information from users when they interact with our website, services, or SMS communications. This includes:
- For SMS subscribers: Phone numbers and SMS opt-ins.
- For general users: Name, email address, phone number, health information, payment information, and usage data.
B. How We Collect Information:
- Information is collected when you sign up for our services, subscribe to SMS messages, fill out forms on our website, or interact with us via customer service.
- SMS consent is obtained via opt-in messages when you subscribe to receive text communications.
- Health-related information is collected through forms, consultations, or when you provide it to us during medical services.
2. How We Use and Share Your Information
A. Use of Information:
We use the information we collect for the following purposes:
- To provide, maintain, and improve our healthcare services.
- To communicate with you, including via SMS for service updates, appointment reminders, and customer support (if you opt in).
- To process transactions and handle customer inquiries.
- To analyze usage data to improve website functionality and services.
B. Sharing Information:
- We are committed to safeguarding your health information. In compliance with HIPAA, your personal health information (PHI) is never shared without your consent, except as required by law or for essential healthcare services.
- We do not share your personal information with third parties for marketing purposes.
- We may share your information with trusted service providers and vendors to complete transactions, facilitate SMS communications, and provide necessary medical care.
C. HIPAA Compliance:
NYC Foot Dr (Dr. Sapna Pandaya - DPM) adheres to all HIPAA privacy and security regulations regarding the protection of your health information. We implement administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and availability of your Protected Health Information (PHI).
3. SMS Communications
A. SMS Opt-In:
By consenting to receive SMS messages from NYC Foot Dr (Dr. Sapna Pandaya - DPM), you agree to receive healthcare-related communications, which may include appointment reminders, updates regarding your treatment, medication notifications, and other relevant information. You can opt-out at any time by replying STOP to any message or HELP for support.
- Message & Data Rates May Apply: Message frequency may vary. Visit our Privacy Policy and Terms and Conditions for more information on how we handle your information.
B. SMS Disclosures:
If you consent to receive SMS messages from NYC Foot Dr (Dr. Sapna Pandaya - DPM), you agree to receive healthcare-related messages. For example, you may receive updates about your medical appointments, health information, and medication notifications.
Opt-out instructions: Reply STOP to opt-out; reply HELP for support
Message & Data Rates: Message & data rates may apply; message frequency may vary.
C. HELP Message:
If you text HELP, you will receive the following message:
"Thank you for contacting Dr. Pandya. We will assist you shortly. For immediate help, visit https://nycfootdr.com or call us at (646) 298-3518."
D. STOP/Opt-Out Message:
If you text STOP, you will receive the following confirmation message:
"Thank you for opting out of SMS messages from Dr. Pandya. To opt back in at any time, reply START. You will no longer receive messages from us."
4. Parents' Rights
If you are a parent or guardian and believe your child has provided us with personal information, you have the right to:
- Request access to the personal information we have collected about your child.
- Request that we delete the personal information we have collected about your child.
- Withdraw your consent for your child’s information to be collected.
To exercise these rights, please contact us at: (646) 991-9000.
5. How We Protect Your Information
We employ reasonable measures to safeguard your personal information, including technical, physical, and administrative safeguards to prevent unauthorized access, alteration, or destruction of data.
A. HIPAA Compliance:
We adhere to HIPAA guidelines to protect your health information. Our staff is trained to handle your health information with the highest level of confidentiality and security.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions about this Privacy Policy, our SMS communications, or how we handle your health information, please contact us at:
